Shipping policy
Shipping policy
Passionelle (PassionL S.à r.l., Luxembourg) — last updated: 1 September 2026.
1. Delivery areas and costs
- Luxembourg: Standard delivery at €9.60.
- International (European Union countries and other countries offered at checkout): delivery at €17.00.
The exact costs are shown in the cart before the order is confirmed. We do not ship to countries that are not on the list offered at checkout.
2. Free in-store pickup
You can collect your order free of charge in any of our Passionelle stores: Belval, City Concorde, Massen, Mersch or Pommerloch. You will be notified by email as soon as the order is ready; show your order confirmation at the till.
3. Lead times
Orders are prepared within 1 to 3 working days. Delivery then generally takes 2 to 5 working days in Luxembourg and neighbouring countries, and up to 10 working days for other destinations. These times are indicative; if the delay exceeds 30 days, you may cancel the order and be refunded.
4. Tracking and receipt
A tracking number is sent to you by email as soon as the order ships. Check the condition of the parcel on receipt: if it is damaged or the order is incomplete, note your reservations with the carrier and contact us within 48 hours at contact@mypassionelle.com with photos.
5. Incorrect address or unclaimed parcel
Please make sure your address is correct: a parcel returned because of an incorrect address or left unclaimed may be reshipped at your expense. Valuable items may be shipped insured and delivered against signature.
6. Customs (outside the European Union)
For deliveries outside the European Union, any customs duties and local taxes are payable by the recipient.
7. Contact
contact@mypassionelle.com — or in any of our five stores in Luxembourg.